Office Phone Systems

Signs Your Office Needs a New Phone System

By | Business Phones, Business Solutions, Commerical Phone Systems |

Are the phones that you’re using in your office right now on the older side? If so, it’s a pretty clear indication that you might want to consider updating to a new phone system sooner than later. A new phone system will come with new phones that can help keep your employees and your customers connected in a much more efficient way.

There are a few signs that’ll let you know it’s time to pull the plug on your old phone system. Take a look at them below:

Your current phone system is struggling to keep up with an increased number of calls

If more people are trying to get in touch with your business these days, that should be a good thing. But unfortunately, it’s not going to feel that way if clients and customers are having a hard time getting through to your office. Your phone system should be capable of taking all the calls that come in. You should also be able to scale your phone system up so that it includes more extensions and features. If you can’t do that, obtaining a new phone system should be a top priority.

Your remote employees aren’t able to access your phone system

There are more and more companies allowing and even encouraging their employees to work from a remote location these days. But one problem they’re running into is that their employees can’t always access the company’s phone system remotely. You should upgrade your phone system so that all of your employees can use it regardless of where they might be located.

Your company is moving

Is your company preparing to move into a new office space? Packing up your old phone system, transporting it to your new location, and hooking it all up could end up costing you more than it would to install a brand-new system. Moving will give you the perfect excuse to update the phone system that you’ve been meaning to update for quite some time now.

If you’re thinking about installing a new business phone system in your office, Shore Home Solutions can take care of the installation for you. We’ll provide you with a state-of-the-art system that can handle as many calls as your company needs it to. Contact us today to get started!

Benefits of Business Phones

Why Business Phones Are Still Very Relevant

By | Business Phones, Business Solutions, Business Technology Solutions |

The internet has made it easy for people to find out information about businesses without having to call them. They can check out a company’s hours, learn about products and services offered by a company, and even troubleshoot issues they might be having with a company without jumping on the phone with someone. They can either use the company’s website or email a company representative to do it.

But that doesn’t necessarily mean that you should do away with your business phones if you’re in charge of handling communications for a company. In fact, it’s arguably more important than ever to maintain business phone lines so that people can get in touch with a company when they can’t find what they’re looking for online.

While technology has made it easier than ever for companies to keep in touch with their customers, there is still a large segment of the population that prefers to speak directly to a human on the phone when conducting business.

One Google study actually showed that human interaction is especially important when people are thinking about spending money on a product offered by a company. More than 60 percent of people reported that they will call a business when they’re considering making a purchase rather than attempting to get in touch with someone online.

Part of this is because there is so much that can get lost in translation when you choose to contact someone through email or a live chat rather than speaking with them on the phone. Part of it is also because humans can speak a lot faster than they type. Humans use more than 125 words per minute on the phone in most cases as opposed to just 40 words per minute while typing. That makes it difficult for companies and customers to communicate clearly and get on the same page, which is why many people will just call, not email, from the start to make sure they get all of the information they need.

If your company doesn’t currently have business phones, it’s important for you to change that immediately to give yourself the best chance for success. Shore Home Solutions can perform business phone system installation for you and set you up with the right phone system for your specific type of business. Call us at 410-878-2448 today for more information on how our phone systems can benefit your company!